RETURNS & REFUNDS via CREDIT CARD
For contiguous U.S. orders, you will receive a complimentary return shipping label and a Return Form with details on how to make your return. Please follow the instructions on the return form. For U.S. mainland shipments only, a UPS label is included in the box with your footwear. If you are unable to locate this label, please email us at email@example.com. Returned shoes must not show any visible signs of wear and should be returned in the original packaging with no additional markings on the shoe box. Merchandise must be returned within 30 days of purchase.
Orders placed for shipment to HI, AK, and PR do not include a free return shipping label.
Orders placed for shipment to a PO Box or APO do not include a free return shipping label.
Refunds may take up to 14-21 days to appear on credit card.
Rockport Work comes with a 12-month limited warranty against manufacturing defects when purchased from an authorized retailer within the continental United States.
Warranty claims are handled directly through the retailer where the footwear was purchased in accordance with that retailer’s return and exchange policies. For a warranty claim to be filed, the footwear must be returned to the retailer of purchase.
In the event a retailer is unable to assist with a warranty claim, you can file a warranty claim with Warson Brands. To start a warranty claim, click the link at the bottom of this page.
Warson Brands will review the claim and, if a manufacturing defect is found, will either replace the footwear with the same model or offer or provide a discount towards the purchase of a new pair on www.rockport-works.com. The discount amount is determined by Warson Brands using the date of purchase, type of defect and amount of wear on the footwear.
THE CONDITIONS OF THE WARRANTY ARE AS FOLLOWS:
• The product was purchased from an authorized retailer within the previous 12-month period.
• You must provide a copy of the sales receipt showing purchase with a 12-month period.
• The footwear has been properly cared for and maintained.
• The footwear has been used under proper conditions and not subjected to abuse.
• The warranty is only valid for the original purchaser and is not transferable.
WARRANTY EXCLUSIONS INCLUDE:
• Normal wear and tear.
• Alterations, modifications or repair work performed by anyone other than Warson Brands.
• Damaged caused by chemical or other foreign contamination.
• Any safety-toe or metatarsal guard footwear after the footwear has sustained an impact in excess of the specified ASTM, CSA or EN safety rating for such footwear.
• Broken or frayed laces and worn-down insoles.
• Fit and comfort issues of the footwear.
• Odors from the footwear after they have been worn.
• Cuts, abrasions or damage resulting from accident, neglect, abuse, misuse of the footwear.
Submit a Warranty Claim.