Exchange & Return Policy
ONLINE RETURN AND EXCHANGE POLICY
Merchandise must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging with no additional markings on the shoe box. Customers must fill out the return form inside of the box and send it back with the returned shoes.
Please enclose the return form and packing slip in the carton and return to Warson Brands. Please clearly indicate on the return form the reason for your return. The credit card used to make the purchase will receive a refund of the purchase price of the product. New returns are subject to a $3.00/pr. restocking fee. Shipping charges are not refundable. If the shoe box is damaged there will be an additional fee of $2.50. If you have questions about returns please email us at email@example.com or call toll free 877-753-2426.
For new returns, address your packages to:
330 S Patterson, Ste. 101
Springfield, MO 65802
We do not facilitate exchanges at this time for Rockport-Works.com orders. Please return your original order and place a new order at Rockport-Works.com. For assistance with placing a new order you may call toll free at 877-753-2426.
If you made a mistake entering your shipping or billing information during checkout, or if there is a problem with delivery, please contact our customer service department by email at firstname.lastname@example.org or call toll free 877-753-2426.
For information about Warson Brands’ product warranty please contact us at email@example.com or call toll free 877-753-2426.
If you have a valid warranty return authorization from Warson Brands, please address your package to:
9200 Olive Blvd. Ste. 222
St. Louis, MO 63132
Returns and exchanges for products NOT purchased through Rockport-Works.com.
Return and exchange requests for products purchased from one of our authorized retailers should be processed directly through that retailer. We only accept returns for purchases made through Rockport-Works.com.